Terms of Service

1. Acceptance of Terms

By accessing or using the AILARA MARKETING & CONSULTING INC., DBA AILARA website, advertisements, forms, services, or communications (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

These Terms apply to all visitors, leads, users, and customers.

2. Services Provided

AILARA MARKETING & CONSULTING INC., DBA AILARA provides business services, including but not limited to lead response, consultation scheduling, automation solutions, marketing automation, and related communications. Services may be delivered through websites, advertisements, forms, SMS messages, phone calls, email, or other electronic communications.

2.1 SMS Use Cases

AILARA MARKETING & CONSULTING INC., DBA AILARA uses SMS messaging for the following purposes:

• Appointment confirmations and scheduling links
• Follow-up messages related to your inquiry
• Service reminders and updates
• Responses to your questions or requests

All SMS messages are conversational and informational in nature. AILARA MARKETING & CONSULTING INC., DBA AILARA does not send promotional or marketing SMS messages.

3. User Consent to Communications

3.1 Website Form Opt-In

By submitting your information through an AILARA MARKETING & CONSULTING INC., DBA AILARA website form, you provide express consent to receive communications from AILARA MARKETING & CONSULTING INC., DBA AILARA related to your inquiry, including:

• SMS (text messages)
• Phone calls
• Emails

Consent is obtained through affirmative action (submission of the form) with clear disclosure presented at the time of submission.

Message frequency may vary. Consent is not a condition of purchase.

AILARA MARKETING & CONSULTING INC., DBA AILARA sends informational and conversational SMS messages to individuals who explicitly opt in by submitting a form on our website. At the time of form submission, users are shown a clear disclosure stating that by submitting the form they consent to receive SMS messages and phone calls related to their inquiry, including follow-ups and scheduling links sent via SMS.

After submission, you may receive an initial confirmation message referencing your form submission, followed by scheduling messages containing booking links. All messages are sent only after opt-in and include opt-out instructions.

3.2 Automated & Assisted Communications

You acknowledge and agree that communications from AILARA MARKETING & CONSULTING INC., DBA AILARA may be delivered using automated systems, assisted technologies, or prerecorded or AI-supported methods, where permitted by law.

Communications are limited to purposes related to your inquiry, service follow-up, scheduling, and support.

3.3 Opt-Out Instructions

You can cancel the SMS service at any time. Simply text "STOP" to the short code or phone number from which you received the message. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

3.4 Customer Support Contact

If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to us:

• Email: contact@ailara.io
• Phone: +1 (416) 529-2262

3.5 Carrier Liability Disclaimer

Carriers (e.g., T-Mobile, AT&T, Verizon) are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission by your mobile carrier.

3.6 Message & Data Rate Disclosure

Message and data rates may apply for messages sent to you from us and to us from you. Message frequency may vary. For questions about your text plan or data plan, contact your wireless provider. You may receive up to 10 messages per month depending on activity.

3.7 Link to Privacy Policy

For privacy-related inquiries and information on how we handle your data, please refer to our Privacy Policy: https://ailara.io/privacy

4. User Responsibilities

You agree to provide accurate, current, and complete information when submitting forms or interacting with the Service. You are responsible for maintaining sufficient availability, responsiveness, and cooperation required to perform the Service.

You agree not to misuse the Service or interfere with its operation.

5. Service Commitment

AILARA MARKETING & CONSULTING INC., DBA AILARA does not guarantee any specific number of bookings, appointments, leads, enquiries, revenue, or search ranking positions. Marketing results depend on factors outside our control, including market conditions, competitor activity, seasonality, the client's pricing and treatment mix, the client's own response times, and the client's available capacity to accept new patients.

What AILARA MARKETING & CONSULTING INC., DBA AILARA commits to is the delivery and ongoing operation of the services set out in the client's written agreement. For engagements covering the Ailara AI Growth Machine, this means building, launching, running and maintaining the agreed components of that system for the duration of the engagement, and working with the client directly rather than through an assigned account manager.

5.1 Client Responsibilities

The services depend on the client's participation. The client agrees to:

• Provide accurate and complete business information
• Maintain sufficient calendar availability to accept bookings
• Respond to enquiries and leads in a timely manner
• Maintain any agreed advertising spend or traffic sources
• Provide timely access to the accounts and platforms required to deliver the services
• Not materially alter the deployed workflows, messaging, or systems without prior discussion

Where the client does not meet these responsibilities, AILARA MARKETING & CONSULTING INC., DBA AILARA is not responsible for any resulting shortfall in performance and remains entitled to its fees for services delivered.

5.2 Scope and Limitations

• The services delivered are those described in the client's written agreement. Nothing in marketing materials, proposals, or conversations creates an outcome-based obligation unless expressly stated in that agreement.
• AILARA MARKETING & CONSULTING INC., DBA AILARA does not control Google, Meta, or any other third-party platform, and cannot guarantee placement, approval, reach, or continued access to any platform.
• Fees are for the services rendered and are not contingent on any particular result.
• Either party may end the engagement in accordance with the notice provisions of the client's written agreement.

6. Intellectual Property

All content, branding, text, graphics, logos, workflows, systems, and materials provided by AILARA MARKETING & CONSULTING INC., DBA AILARA are the property of AILARA MARKETING & CONSULTING INC., DBA AILARA or its licensors and may not be copied, reproduced, or distributed without written permission.

7. Third-Party Services

The Service may involve or integrate third-party tools, platforms, or service providers. AILARA MARKETING & CONSULTING INC., DBA AILARA is not responsible for the availability, accuracy, or practices of third-party services.

8. Limitation of Liability

To the maximum extent permitted by law, AILARA MARKETING & CONSULTING INC., DBA AILARA shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of the Service or communications.

9. Indemnification

You agree to indemnify and hold harmless AILARA MARKETING & CONSULTING INC., DBA AILARA from any claims, losses, liabilities, or expenses arising from your use of the Service or violation of these Terms.

10. Modifications to Terms

AILARA MARKETING & CONSULTING INC., DBA AILARA may update these Terms at any time. Changes are effective upon posting. Continued use of the Service constitutes acceptance of the updated Terms.

11. Age Restriction

The Service is intended for individuals who are at least 18 years of age. By using the Service, you represent and warrant that you are at least 18 years old. If you are under 18, you may not use the Service or provide any personal information.

12. Governing Law

These Terms are governed by and construed in accordance with applicable laws, without regard to conflict-of-law principles.

13. Contact Information

If you have questions about these Terms, contact:

Email: contact@ailara.io

Phone: +1 (416) 529-2262

Company: AILARA MARKETING & CONSULTING INC., DBA AILARA